Steps to fix this issue:

Solution 1

Upgrade your Google Chrome browser to version 28.0.1500.72 or above. Alternatively, Use Internet Explorer, Firefox, Safari, or Opera browsers.

Solution 2

Disable the default Flash Player (Type: PPAPI) plug-in in Chrome 23:

• 1. Type chrome://plugins in the browser tab.
• 2. Click + to expand Details in the upper-right area of the screen.
• 3. Locate the Shockwave Flash plugin in the list.
• 4. First, ensure that Shockwave Flash plugin of Type: NPAPI, is in the list and it is enabled. *
• 5. Now try to locate the Shockwave Flash plugin of the Type: PPAPI (out-of-process)..
• 6. Click Disable for the PPAPI Flash plugin.
• 7. Now go to Virtual Classroom window and click the option: I have updated the settings.

* If you do not have Shockwave Flash plugin, go to Adobe website and install Adobe Flash Player.

Figure 1

To get help, write to: support@wiziq.com